Privacy Policy
This privacy policy explains how AlpenMaut Services GmbH ("we," "us," or "our") collects, uses, and protects personal data when you use our online platform, this service, or visit our site. We are committed to protecting your privacy and handling your data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
Data We Collect
We collect various types of information in connection with the services we provide, which may include personal data. This data is collected through various means:
Information you provide to us: This includes information you give when you register for an account, use our services, communicate with us, or participate in surveys or promotions. This may include your name, company name, job title, contact information (such as address, phone number, email address - though we only provide a physical contact point for privacy inquiries as detailed below), payment details, and information related to your vehicles and routes necessary for toll management and planning services.
Information collected automatically: When you access or use our site or service, we may automatically collect certain information about your device and usage. This may include your IP address, browser type, operating system, referring URLs, pages viewed, access times, and how you interact with the service. This information helps us understand how our service is used and improve it.
Information from third parties: We may receive information about you from third parties, such as partners, service providers, or publicly available sources, where such data is obtained lawfully and relevant to the services we provide (e.g., credit checks, industry databases).
Legal Basis for Processing
We process your personal data based on lawful grounds, primarily:
Performance of a contract: Processing is necessary to provide the services you have requested or to take steps at your request before entering into a contract. This includes managing your account, processing toll payments, planning routes, and providing fleet management support.
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your data protection rights. This includes improving our services, ensuring the security of our platform, preventing fraud, and conducting analytics.
Compliance with a legal obligation: Processing is necessary to comply with legal or regulatory obligations to which we are subject, such as tax laws or toll authority requirements.
Consent: Where required by law, we may rely on your explicit consent for specific processing activities, such as sending certain marketing communications. You have the right to withdraw your consent at any time.
How We Use Your Data
We use the collected data for various purposes related to providing and improving our services:
To provide, operate, and maintain our services, including managing your account, processing transactions, and fulfilling service requests (e.g., toll registration, route planning).
To communicate with you, respond to your inquiries, and provide customer support.
To improve and personalize your experience on our site and service.
To develop new services, features, and functionality.
To understand and analyze how you use our services and for research and development purposes.
To detect, prevent, and address technical issues and security incidents.
To comply with legal obligations and enforce our terms and conditions.
Data Sharing
We do not sell your personal data. We may share your information with third parties only in limited circumstances:
Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processors, IT service providers, and analytics providers. These parties are authorized to use your personal data only as necessary to provide these services to us.
Toll Authorities and Partners: As our services involve managing tolls and route planning, we necessarily share relevant data (e.g., vehicle details, route information, payment data) with relevant toll authorities, road operators, and other partners as required to provide the specific services you subscribe to.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.
Your Data Protection Rights
Under the GDPR, you have certain rights regarding your personal data:
Right to Access: You have the right to request access to your personal data we hold and receive a copy of it.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain conditions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit this data to another controller under certain conditions.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes the GDPR.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
International Data Transfers
Your personal data may be transferred to, and stored in, countries outside of the European Union (EU) and European Economic Area (EEA). In such cases, we will ensure that adequate safeguards are in place, such as using standard contractual clauses approved by the European Commission, to ensure the protection of your data.
Third-Party Links
Our site or service may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us by writing to:
AlpenMaut Services GmbH
280 Mainzer Landstraße
Etage 4
Frankfurt am Main, Hesse, 60326
Germany